Senior Health & Protection Consultant @ Mercer

What can you expect?

• To develop and maintain a portfolio of Healthcare and Protection clients, by providing quality consulting advice and ongoing service
• To ensure that revenue from this portfolio is profitable and to expand business lines and service delivery where appropriate
• To manage and develop strong client relationships and win new business
• To work pro-actively with internal teams to deliver client expectations in line with agreed client account plans

What’s in it for you?

• To join a truly global organisation that can offer excellent training and ongoing career development opportunities.
• Great work/life balance with a competitive salary
• Comprehensive benefits programs including: excellent pension contributions, private health insurance, tuition assistance, pension, employee assistance program, career mobility, employee network groups, volunteer opportunities, and other programs

We will rely on you to:

Operational

• Identify business opportunities from client portfolio and your own network
• Provide a service compliant with all procedures and Mercer Code of Professional Conduct and the FCA
• Participate in appropriate internal forums
• Maintain required industry and technical knowledge
• Work with support team assigned to ensure the delivery of services to each client in line with Mercer standards
• Compliance with Mercer and MMB systems
• Manage client projects to successful conclusion
• Compliance with sales process and tools
• Where a Key Account is owned by a consultant, the consultant must adhere to all the protocols and goals as set out for the Key Accounts team

Clients

• Retain and develop profitable client portfolio to include new clients/service lines
• Build relationships with key decision makers
• Win new mandates
• Take overall responsibility for the delivery to the client of the agreed services
• Consult with client to agree and document needs and objectives and ensure delivery of these objectives
• Hold periodic review meetings with client
• Client action planning in conjunction with client team
• Manage insurer meetings with clients
• Ensure all clients have compliant engagement documentation, in line with agreed process

Financial

• Adhere to Mercer billing standards
• Agree and monitor client fee and service specifications to ensure continued profitability
• Own personal and client financial targets
• Manage WIP & Debt

People

• Act as role model with integrity and professionalism
• Network with peers internally and externally
• Maintain technical knowledge to the required standard
• Work with client team to deliver a profitable seamless service
• Recognise success within the client team
• Network with peer groups internally and externally

What you need to have:

• Financial and Commercial acumen (including fee negotiation skills)
• Related business experience
• Achievement orientated
• Consulting and relationship management skills
• Technical, product and process knowledge
• In depth Healthcare and Group Risk knowledge is essential
• Solid relevant experience in client facing DC pension consulting role is highly desirable but is not essential.
• Inter-personal, communication and time management skills
• Working knowledge of Microsoft Office

What makes you stand out:

• Excellent communication skills, both written and verbal
• Attention to detail and strong organisational skills
• Self-driven and motivted
• A desire to provide exceptional customer service

MERCER

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit https://www.mercer.com/. Follow Mercer on Twitter @Mercer.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, religion, sexual orientation, gender identity or any other characteristic protected by applicable law.

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