Senior Health & Protection Consultant @ Mercer

  • TypeFull Time
  • SeniorityLeadership
  • RoleNon-Clinical
  • LocationGreater London
  • SectorNon-Clinical

What can you expect?

  • To develop and maintain a portfolio of Healthcare and Protection clients, by providing quality consulting advice and ongoing service
  • To ensure that revenue from this portfolio is profitable and to expand business lines and service delivery where appropriate
  • To manage and develop strong client relationships and win new business
  • To work pro-actively with internal teams to deliver client expectations in line with agreed client account plans


What’s in it for you?

  • To join a truly global organisation that can offer excellent training and ongoing career development opportunities.
  • Great work/life balance with a competitive salary
  • Comprehensive benefits programs including: excellent pension contributions, private health insurance, tuition assistance, pension, employee assistance program, career mobility, employee network groups, volunteer opportunities, and other programs


We will rely on you to:


  • Identify business opportunities from client portfolio and your own network
  • Provide a service compliant with all procedures and Mercer Code of Professional Conduct and the FCA
  • Participate in appropriate internal forums
  • Maintain required industry and technical knowledge
  • Work with support team assigned to ensure the delivery of services to each client in line with Mercer standards
  • Compliance with Mercer and MMB systems
  • Manage client projects to successful conclusion
  • Compliance with sales process and tools
  • Where a Key Account is owned by a consultant, the consultant must adhere to all the protocols and goals as set out for the Key Accounts team



  • Retain and develop profitable client portfolio to include new clients/service lines
  • Build relationships with key decision makers
  • Win new mandates
  • Take overall responsibility for the delivery to the client of the agreed services
  • Consult with client to agree and document needs and objectives and ensure delivery of these objectives
  • Hold periodic review meetings with client
  • Client action planning in conjunction with client team
  • Manage insurer meetings with clients
  • Ensure all clients have compliant engagement documentation, in line with agreed process



  • Adhere to Mercer billing standards
  • Agree and monitor client fee and service specifications to ensure continued profitability
  • Own personal and client financial targets
  • Manage WIP & Debt



  • Act as role model with integrity and professionalism
  • Network with peers internally and externally
  • Maintain technical knowledge to the required standard
  • Work with client team to deliver a profitable seamless service
  • Recognise success within the client team
  • Network with peer groups internally and externally


What you need to have:

  • Financial and Commercial acumen (including fee negotiation skills)
  • Related business experience
  • Achievement orientated
  • Consulting and relationship management skills
  • Technical, product and process knowledge
  • In depth Healthcare and Group Risk knowledge is essential
  • Solid relevant experience in client facing DC pension consulting role is highly desirable but is not essential.
  • Inter-personal, communication and time management skills
  • Working knowledge of Microsoft Office


What makes you stand out:

  • Excellent communication skills, both written and verbal
  • Attention to detail and strong organisational skills
  • Self-driven and motivted
  • A desire to provide exceptional customer service


Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit Follow Mercer on Twitter @Mercer.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, religion, sexual orientation, gender identity or any other characteristic protected by applicable law.